IT Operations

Contact information: SSP18 Helpdesk/Support: This email address is being protected from spambots. You need JavaScript enabled to view it.

Network access

All three SSP18 locations: TUDeft Campus, Leiden and ESTEC have Wi-Fi coverage, access to the network is available from any places in and outside the buildings. ISU SSP18 has access to a secured network, therefore access restrictions to specific Internet services may apply. Access to the Internet is subjected to approval of the TUDelft, University of Leiden and ESTEC Internet Usage Charter.

eduroamISU is part of the eduroam worldwide education network. With your ISU account, you can have Wi-Fi access from areas covered with eduroam on Campus, in the city, in France and worldwide (read more about eduroam here: https://www.eduroam.org/).

Desktop PCs – Virtual Desktop

ISU @TUDelft has access to 2 general-purpose computer labs, accessible to participants with their access card.

A total of 190 Desktop computers are available for use in the various participant work rooms. Desktop computers are configured with a predefined set of softwares (see list below).

Access to the Virtual Desktop Infrastructure and applications server will be available from the private devices and lab computers with a predefined set of softwares (see list below).

Private Laptops & Smart Devices

Participants are strongly encouraged to use their own laptop computer where possible. Using a personal laptop has the advantage of enabling the participant to keep contact information, eMail exchanges, academic material, and work documents during the program. It is highly recommended that participants bring with them any installation support (CD, DVD, S/N, …) for their personal laptop in case system reinstallation is required during the program.

Devices must run one of the supported operating system to be compatible with the systems used by ISU and CIT. These systems are:

  • Windows 7 or later
  • Linux with 2.6 kernel
  • MAC OSX 10.8 or later
  • Tablets: IOS7 or later, Android

Only English language Operating Systems and Applications will be fully supported by SSP IT team.

ISU will not provide software licenses for private laptops.

Participant Accounts

The ISU @TUDelft has a Single Sign On (SSO) policy, your ISU account will give you access to all web based services.

Access to desktop computers, Wi-Fi at TUDelft will require specific accounts.

Software – Web Applications

ISU has a school agreement with Google. Your ISU account gives you access Google Apps including Drive with unlimited storage.

The following software applications (not exhaustive list) will be provided on every workstation in each lab:

  • Windows 10
  • Microsoft Office 2016 (Word, Excel, PowerPoint)
  • Image editing software
  • Web browsers
  • Telnet and FTP tools, SSH
  • Skype
  • Virus protection software
  • Space-related software (e.g. Space Tool Kit)
  • PDF creation tool

The following specialized software is also available through an application server:

  • Microsoft Project
  • Adobe Photoshop
  • Adobe Illustrator
  • Adobe InDesign
  • Adobe Premiere

No software is to be installed on lab computers without the agreement of the IT staff.

Printing

ISU @TUDelft has access to multi-function black and white printers, participants can get access with their access card.

Access to colour printing is subjected to justification and validation by the ISU staff.

In the interests of the environment, printing should be kept to an essential minimum and the generation of unnecessary paper waste is to be avoided.

Antivirus and Spyware Protection

It must be updated with the latest virus definitions/updates.

It is required for both Mac and Windows.

Power

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       The Netherlands power supply is single phase 220 volts at 50 Hertz. You may need a power adapter.